Our Store Policies

Privacy Policy

Heritage Artwork Privacy Policy
Effective Date: 04/04/2022

Welcome to Heritage Artwork's Privacy Policy.

Heritage Artwork cares deeply about the privacy of its visitors, users, and customers and is fully committed to protect their personal information and use it properly in compliance with data privacy laws. This policy describes how we may collect and use personal information, and the rights and choices available to our visitors, users and customers regarding such information.

We strongly urge you to read this policy and make sure you fully understand it, before you access or use any of our services. 

What is the GDPR?
 

The General Data Protection Regulation (GDPR), which came into force on May 25th, 2018, aims to protect the fundamental right to privacy and the protection of personal data of European Union (EU) citizens. 

This regulation affects any entity (including websites) that processes EU citizens' personal data. 

What does the GDPR mean for us?

Transparency and communication with our site visitors and customers are key elements of the GDPR. As part of the new regulation, we must let our site visitors and customers know how we collect, store, and use their data, in a clear and transparent way. In addition, we must comply with our site visitors' and customers' requests to receive a copy of their data that is processed on our site and at our premises. 

Our privacy policy

A privacy policy is a statement that discloses the ways in which our website and other processes gathers, uses, discloses, and manages our site visitors' and customers' data. We aim to maintain a clear and comprehensive privacy policy for our website and other processes, in accordance with the GDPR and local privacy regulations. 

There are multiple aspects of privacy law that all business owners must comply with when handling personal information. Below is a list of topics that we have considered when implementing our privacy policy for our business: 

1. Please read carefully.

This Heritage Artwork Privacy Policy (“Privacy Policy”) describes how we (Heritage Artwork) collect and use information pertaining to each of our visitors, users and customers, including users with Paid Services (each, a “Visitor” or “User” (respectively), or “you”), in connection with their access to and use of Heritage Artwork’s website (including  and any of its sub domains, the “Website”), web applications (“Heritage Artwork Apps”), mobile applications (“Mobile Apps”), and related services (collectively, the “Services”).
 
The purpose of this Privacy Policy is to provide you with a clear explanation of when, why and how we collect and use your personal information, as well as an explanation of your statutory rights.  This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you might have under applicable data privacy laws.

Read this policy and make sure you fully understand our practices in relation to your personal information, before you access or use any of our Services.  If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave this website, application or service, and avoid or discontinue all use of any of our Services.  If you have any questions or concerns regarding this policy, please contact us at heritageartwork@outlook.com.

2. What information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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3. How do we collect information?

When you conduct a transaction on our website or at our premises or over the telephone, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

4. Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:
1.    To provide and operate the Services;
2.    To provide our Users with ongoing customer assistance and technical support;
3.    To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4.    To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 
5.    To comply with any applicable laws and regulations.

5. How do we store, use, share and disclose our visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

6. How do we communicate with our visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

7. How do we use cookies and other tracking tools?

Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. 

In accordance with the GDPR, we must inform our users that we are using cookies on our site. 
Cookies are implemented in every site built by Wix and this includes ours. Take a look at the following table to view which cookies Wix implements on Wix sites:

Cookie name                                      Life span                  Purpose
svSession                                              Permanent               Creates activities and BI
hs                                                           Session                      Security
incap_ses_${Proxy-ID}_${Site-ID}     Session                      Security
incap_visid_${Proxy-ID}_${Site-ID}   Session                      Security
nlbi_{ID}                                                Persistent cookie     Security
XSRF-TOKEN                                         Persistent cookie     Security
smSession                                            Two weeks                Identify logged in site members

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Under the GDPR, we are not required to receive our site visitors' consent when using cookies on our site. 

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Heritage Artwork Privacy Policy.

8. How can our visitors' withdraw their consent?

If you don’t want us to process your data anymore, or you wish to delete or change the information that we have collected, please contact us at heritageartwork@outlook.com

9. Data Retention

We may retain your Personal Information for as long as it is needed to provide you with our Services.

We may continue to retain such Personal Information even after you cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.

We maintain a data retention policy which we apply to information in our care. Where your Personal Information is no longer required we will ensure it is securely deleted.

10. Security

Heritage Artwork has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. 

Regardless of the measures and efforts taken by Heritage Artwork, we cannot and do not guarantee the absolute protection and security of your Personal Information, or any other User Content you upload, publish or otherwise share with Heritage Artwork or anyone else.

We therefore encourage you to avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm. Furthermore, because e-mail and instant messaging are not recognized as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.

If you have any questions regarding the security of our Services, you are welcome to contact us at heritageartwork@outlook.com.

11. Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

12. Questions and our contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at heritageartwork@outlook.com